About our Privacy Policy

Personal information protection administrator

Relocation Japan, Limited
Executive Officer in charge of Personal Information Protection Management

Purpose of use of personal information

(1) Use of personal information for retrieving by direct writing (including through the website, e-mails, etc., hereinafter)

1. Purpose of using personal information
   1. To make and conclude the contract when dealing with the lease, real estate brokerage, and management of the land estate, etc.
   2. To introduce the suppliers who offer requested services such as introducing leasehold property, Internet connection, ordering rental furniture, etc.
   3. To send information about the services we provide.
   4. To contact clients and respond to inquiries of clients.
   5. To send a questionnaire about opinions and receive feedback on our company including our partner company’s products, services, etc. (we may analyze and use website browsing history and other information collected by our company)
   6. To create statistical data in a format that does not identify individuals.
2. Purpose of use of personal information of employment applicants.
   1. To provide information and contact to the employment.
   2. To manage recruitment operations.

(2) Use of personal information retrieved by indirect method.

1. To contact for business negotiations and other business matters.
2. To send a questionnaire about opinions and receive feedback on our company including our partner company’s products, services, etc. (we may analyze and use website browsing history and other information collected by our company)

About providing personal information to third parties

We will not provide personal information to third parties (excluding contractors and joint companies) without the consent of the customer. However, we will provide the following private information to third parties to the extent necessary to achieve the purpose of use for procedures required for the provision of services, contracts, and post-contract management requested by customers.
If a customer requests to stop providing his/her personal information to a third party, we will promptly stop providing the information after confirming the identity of the customer. Please contact the " Private Information Consultation Center " listed at the end of this document.

(1) Providing owner or lessor information regarding sales, purchases, leases, or brokerage of real estate.

1. Purpose of use

   For property advertisements

2. Personal information that may be provided.

   Personal information of owner and right holders of unattended home managed by the Company (as indicated on the application form, contracts, etc.)

3. Method of providing information

   Written notice, Mail, Phone, Email

4. Third parties which receive the information

   Advertisers, organizations, and designated distribution organizations.

(2) Providing tenants, guarantors, owner or lessor information regarding sales, purchases, leases, or brokerage of real estate.

1. Purpose of use

   For screening tenants and guarantors based on the application.

2. Personal information that may be provided.

   Personal information of customers (including guarantors) listed on various documents provided at the time of move in application.

3. Method of providing information

   Written notice, Phone, Fax, Email

4. Third parties which receive the information

   Property owner, lessor, or their agent (prospective)

(3) Providing buyers, lessors, and tenants information in connection with relocation services.

1. Purpose of use

   Introduce rental properties, and provide services such as the Internet, repair, utility, moving, and leasing furniture.

2. Private information that may be provided.

   Address, name, phone number, email address.

3. Method of providing information.

   Written notice, Email

4. Third parties which receive the information.

   Service provider.

(4) Providing the personal information of an employee to a consignee in the course of the consignment.

1. Purpose of use

   Inform the consignee of the status of personal information handling.

2. Private information that may be provided.

   Name, position, and department name

3. Method of providing information.

   Written notice, Email

4. Third parties which receive the information.

   Housing management consignee

Consignment of private information.

In the case that we trust an outside company with personal information for system maintenance, supplying personal information, introducing rental properties, intermediary services, prices, etc., settlement services, and so on; we will choose companies that are trusted and handle this information appropriately.

About the company’s website

1. SSL and Firewalls

   The Company's website uses an SSL (Secure Sockets Layer) data encryption system for the portion of the website where personal information is input.
   In addition, our website is equipped with a firewall to protect personal information. However, we cannot guarantee complete security. Please understand this beforehand.

2. Cookies

   Our website uses cookies to improve customer convenience, collect and analyze access history, and provide information based on the results of such analysis. In addition, cookies may be used in association with personal information such as e-mail addresses obtained with the customer's consent.
   Customers can set their browsers to refuse cookies or to indicate in advance when they are about to visit a web page that uses cookies. Please check your browser's 1settings menu for details. Please note that by refusing to accept cookies, you may not be able to use some of the services on our website.

3. Third-Party Websites Linked to Our Website

   We are not responsible for the handling of private information on third-party websites linked to our website. Please check the policies and precautions regarding the handling of private information on each linked website.

Safety control measures of private information.

We take necessary and appropriate measures for the prevention of a leak, loss, or damages, prevention and correction of any damages, and safety management of other private information. We have implemented safety management measures common to all our group companies. Please refer to the following for details.

Safety control measures（ https://www2.relo.jp/privacy_s.html ）

About offering private information

The private information offered by the customer is voluntary. But please be aware that if you cannot offer the necessary information, you will be not able to use the requested service.

Request disclosure of private information.

Regarding correction/addition/deletion/stop service/stop offering information to third-party, we will respond immediately in accordance with the law and our internal regulations. If we are unable to accept your request even in a part of your request, we will explain the reason for it.
In addition, the disclosure request will be dealt with at [ Enquiry for the private Information]. We will explain regarding the documents required for the procedure, send you the request forms, explain the fee required for disclosure (1,000 yen per request, free of charge except for disclosure), and guide you through the procedure.
The procedures for requesting disclosure, etc. can be found on the following page.
Explanation of Procedures for Requests for Disclosure, etc.

(https://www2.relo.jp/privacy_kaiji.html)